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Please check the following resource before contacting us:


ico support faq

API System Status - check the status of the Exchange API services.

ico support reference

Getting Started Guide - quick start guide for the Exchange API, including request & response examples.

ico support faq 

FAQ's  - search our knowledge base for the answer to your questions.

ico support reference 

Reference Guide  - the latest documentation for the Exchange API.

ico support code 

Sample Code  - available in a number of programming languages.

ico support tools 

Developer Tools  - quickly test API operations via a simple interface.

ico support partnership

Betfair Partnerships - to track activity and players to your Affiliate and Partnerships account, please contact your Account Manager who will supply you with the necessary links and formats.

Please note: if you do not apply the correct links or parameters you will not receive affiliate commission or earnings from the players you have referred.




If these resources don't help and you need further API Support, please contact us using the Developer Support form below.  

For general queries regarding your Betfair account, please contact the Betfair Customer Service team.


When raising API issues via please provide the following details;

Your details:

  • Your App Key
  • Username/ AccountId
  • ErrorCode/UUID (if exception) e.g. “errorCode :  UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437

API Request details:

  • Date/Time of the issue with timezone
  • Operation/Endpoint URL
  • JSON request
  • JSON response
  • Expected behavior
  • Actual behavior
  • Your Application logs (if available)

This will help us to fully investigate any issues in a timely manner.