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When raising API issues via https://developer.betfair.com/support/ please provide the following details;

Your details:

  • Your App Key
  • Username/ AccountId
  • ErrorCode/UUID (if exception) e.g. “errorCode :  UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437

API Request details:

  • Date/Time of the issue with timezone
  • Operation/Endpoint URL
  • JSON request
  • JSON response
  • Expected behavior
  • Actual behavior
  • Your Application logs (if available)

This will help us to fully investigate any issues in a timely manner.