Table of Contents
Support Resources
Please check the following resource before contacting us:
| API System Status - check the status of the Exchange API services. |
| Getting Started Guide - quick start guide for the Exchange API, including request & response examples. |
| FAQ's - search our knowledge base for the answer to your questions. |
 | Reference Guide - the latest documentation for the Exchange API. |
 | Sample Code - available in a number of programming languages. |
 | Developer Tools - quickly test API operations via a simple interface. |
 | Betfair Partnerships - to track activity and players to your Affiliate and Partnerships account, please contact your Account Manager who will supply you with the necessary links and formats. Please note: if you do not apply the correct links or parameters you will not receive affiliate commission or earnings from the players you have referr |
Contact Information
If these resources don't help and you need further API Support, please contact us using the Contact Developer Support link below:
For general queries regarding your Betfair account, please contact the Betfair Customer Service team.
| Tip | ||
|---|---|---|
| ||
|
Information Required for Troubleshooting
When raising API issues with Developer Support please provide the following details as this will help us to fully investigate any issues in a timely manner:
Your details:
- Applicaton Key/Username
- The ErrorCode/UUID (if exception) e.g. “errorCode : UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437”
API Request details:
- Date/Time of the issue with timezone
- Operation/Endpoint URL
- JSON request
- JSON response
- Your Application logs (if applicable)
Betfair Customer Service Twitter - Live Updates