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  •  Betfair Customer Service  - Betfair Help Centre
  •  Betfair Customer Service Twitter  Available 08:00 - 23:00 (BST/GMT)
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  •   Developer Support  - 09:00-17:00 (BST/GMT) Monday - Friday (exc. UK bank holidays)

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Information Required for Troubleshooting

When raising API issues with Developer Support  please provide the following details as this will help us to fully investigate any issues in a timely manner.:

Your details:

  • Applicaton Key/Username
  • The ErrorCode/UUID (if exception) e.g. “errorCode :  UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437

API Request details:

  • Date/Time of the issue with timezone
  • Operation/Endpoint URL
  • JSON request
  • JSON response
  • Your Application logs (if applicable)

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