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  •  Betfair Customer Service  - Betfair Help Centre
  •  Betfair Customer Service Twitter  Available 08:00 - 23:00 (BST/GMT)
  •  Betfair Partnerships - to track activity and players to your Affiliate and Partnerships account, please contact your Account Manager who will supply you with the necessary links and formats.  Please note: if you do not apply the correct links or parameters     you will not receive affiliate commission or earnings from the players you have referred.
  •   Developer Support  - 09:00-17:00 (BST/GMT) Monday - Friday (exc. UK bank holidays)


Information Required for Troubleshooting

When raising API issues with Developer Support  please provide the following details as this will help us to fully investigate any issues in a timely manner.:

Your details:

  • Applicaton Key/Username
  • The ErrorCode/UUID (if exception) e.g. “errorCode :  UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437

API Request details:

  • Date/Time of the issue with timezone
  • Operation/Endpoint URL
  • JSON request
  • JSON response
  • Your Application logs (if applicable)

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