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For general queries regarding your Betfair account, please contact the Betfair Customer Service team.


  •  Betfair Customer Service  - Betfair Help Centre
  •  Betfair Customer Service Twitter  Available 08:00 - 23:00 (BST/GMT)
  •  Betfair Partnerships - to track activity and players to your Affiliate and Partnerships account, please contact your Account Manager who will supply you with the necessary links and formats.  Please note: if you do not apply the correct links or parameters     you will not receive affiliate commission or earnings from the players you have referred.
  •   Developer Support  - 09:00-17:00 (BST/GMT) Monday - Friday (exc. UK bank holidays)


When raising API issues with DeveloperSupport  please provide the following details as this will help us to fully investigate any issues in a timely manner.

Your details:

  • Applicaiton Applicaton Key/Username
  • The ErrorCode/UUID (if exception) e.g. “errorCode :  UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437

API Request details:

  • Date/Time of the issue with timezone
  • Operation/Endpoint URL
  • JSON request
  • JSON response
  • Expected behavior
  • Actual behavior
  • Your Application logs (if availableapplicable)