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| Table of Content Zone |
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Support Resources
Please check the following resource before contacting us: |
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| FAQ's - search our knowledge base for the answer to your questions. |
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- available in a number of programming languages. |
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| Betfair Partnerships - to track activity and players to your Affiliate and Partnerships account, please contact your Account Manager who will supply you with the necessary links and formats. Please note: if you do not apply the correct links or parameters you will not receive affiliate commission or earnings from the players you have |
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CONTACT INFORMATION
If these resources don't help and you need further API Support, please contact us using |
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the Contact Developer Support |
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link below: For general queries regarding your Betfair account, please contact the Betfair Customer Service team. |
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- Available 08:00 - 23:00 (BST/GMT)
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- - to track activity and players to your Affiliate and Partnerships account, please contact your Account Manager who will supply you with the necessary links and formats. Please note: if you do not apply the correct links or parameters you will not receive affiliate commission or earnings from the players you have referred.
- Contact Developer Support - 09:00-17:00 (BST/GMT) Monday - Friday (
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- excluding. UK bank holidays)
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issues with Developer Support please provide the following details |
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as this will help us to fully investigate any issues in a timely manner: Your details: |
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- Applicaton Key used to make the request/s
- The ErrorCode/UUID (if exception) e.g. “errorCode : UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437”
API Request details: - Date/Time of the issue with timezone
- Operation/Endpoint URL
- JSON request
- JSON response
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- Your Application logs (if
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This will help us to fully investigate any issues in a timely manner.
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